Frequently asked questions
What is the turnaround time?
Most of our items are made to order, and typically ready for pick-up / shipping within 10-15 business days or less. This includes all personalized items and door hangers.
For pre-orders, all ready-by dates are communicated by product before ordering.
Lastly, a small inventory of Wreath Charms and Crest Charms are kept in stock. For in stock items, pick-up / shipping will be ready within 4 business days.
I need my item within a week or less - can do a rush order?
Yes, many items are available for rush printing, with a fee.
Rush fees vary by product and workload availability, so please email colormetulip@gmail.com before ordering to inquire.
Can I do Local Pick-up?
Yes! We offer local Houston, TX pick-up in 77079. Simply select local pick-up at check-out!
Do you accept returns?
In general, due to the custom nature of most products, sales are final on all products.
If there is an error with your order, please reach out to colormetulip@gmail.com with any questions or concerns.
How can I inquire about a custom order or collaboration?
Let's create something amazing together! Fill out the form under Custom Orders or email Colormetulip@gmail.com with any inquiries.